9/16/2023 0 Comments Mirrored wine cabinetDelivery is kerbside only.ĭuring the busiest times of year (i.e. Items which are larger are generally dispatched within 7-10 working days as finishing and packaging work may take significantly longer. We accept no responsibility for DPD courier services.įor items which are up to a shoe box in size, we do make every effort to dispatch in 48 working hours. After 7 days, the parcel will be returned to Black Country Metal Works whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. At this time, it is up to you, the consignee, to collect the parcel within 7 days. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. If you need to exchange it for the same item, send us a request to If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at Exchanges There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this will post to your credit card or bank account in 3 to 5 business days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our error Please do not send your purchase back to the manufacturer. Please allow 3 to 5 business days for your refund to post to your credit card or bank account. Please submit your return request to or give us a call at 73. We will arrange a date to pick up your return and then we will issue a refund as soon as your item is received by our warehouse. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. The return processing time is about 3 to 5 business days after we receive your request. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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